1. Introduction

This Policy sets out the obligations of Kidderminster Harriers Football Club Limited, a company registered in England under number :484523, whose head office is at Aggborough Stadium, Hoo Road, Kidderminster, Worcestershire, DY10 1NB, England, United Kingdom (“the Company”) regarding data protection and the rights of employees and clients (“data subjects”) in respect of their personal data under EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).

The GDPR defines “personal data” as any information relating to an identified or identifiable natural person (a “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

This Policy sets the Company’s obligations regarding the collection, processing, transfer, storage, and disposal of personal data. The procedures and principles set out herein must be followed at all times by the Company, its employees, agents, contractors, or other parties working on behalf of the Company.

The Company is committed not only to the letter of the law, but also to the spirit of the law and places high importance on the correct, lawful, and fair handling of all personal data, respecting the legal rights, privacy, and trust of all individuals with whom it deals.

1. The Data Protection Principles

This Policy aims to ensure compliance with the GDPR. The GDPR sets out the following principles with which any party handling personal data must comply. All personal data must be:

• Processed lawfully, fairly, and in a transparent manner in relation to the data subject.
• Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes. Further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.
• Adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
• Accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which it is processed, is erased, or rectified without delay.
• Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. Personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of the data subject.
• Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures.

1. The Rights of Data Subjects

The GDPR sets out the following rights applicable to data subjects (please refer to the parts of this policy indicated for further details):

• The right to be informed (Part 12).
• The right of access (Part 13);
• The right to rectification (Part 14);
• The right to erasure (also known as the ‘right to be forgotten’) (Part 15);
• The right to restrict processing (Part 16);
• The right to data portability (Part 17);
• The right to object (Part 18); d
• Rights with respect to automated decision-making and profiling (Parts 19 and 20).

1. Lawful, Fair, and Transparent Data Processing
   • The GDPR seeks to ensure that personal data is processed lawfully, fairly, and transparently, without adversely affecting the rights of the data subject. The GDPR states that processing of personal data shall be lawful if at least one of the following applies:
     • The data subject has given consent to the processing of their personal data for one or more specific purposes;
     • The processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract with them;
     • The processing is necessary for compliance with a legal obligation to which the data controller is subject;
     • The processing is necessary to protect the vital interests of the data subject or of another natural person;
     • The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller; or
     • The processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
   • If the personal data in question is “special category data” (also known as “sensitive personal data”) (for example, data concerning the data subject’s race, ethnicity, politics, religion, trade union membership, genetics, biometrics (if used for ID purposes), health, sex life, or sexual orientation), at least one of the following conditions must be met:
     • The data subject has given their explicit consent to the processing of such data for one or more specified purposes (unless EU or EU Member State law prohibits them from doing so);
     • The processing is necessary for the purpose of carrying out the obligations and exercising specific rights of the data controller or of the data subject in the field of employment, social security, and social protection law (insofar as it is authorised by EU or EU Member State law or a collective agreement pursuant to EU Member State law which provides for appropriate safeguards for the fundamental rights and interests of the data subject);
     • The processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent;
     • The data controller is a foundation, association, or other non-profit body with a political, philosophical, religious, or trade union aim, and the processing is carried out in the course of its legitimate activities, provided that the processing relates solely to the members or former members of that body or to persons who have regular contact with it in connection with its purposes and that the personal data is not disclosed outside the body without the consent of the data subjects;
     • The processing relates to personal data which is clearly made public by the data subject;
     • The processing is necessary for the conduct of legal claims or whenever courts are acting in their judicial capacity;
     • The processing is necessary for substantial public interest reasons, on the basis of EU or EU Member State law which shall be proportionate to the aim pursued, shall respect the essence of the right to data protection, and shall provide for suitable and specific measures to safeguard the fundamental rights and interests of the data subject;
     • The processing is necessary for the purposes of preventative or occupational medicine, for the assessment of the working capacity of an employee, for medical diagnosis, for the provision of health or social care or treatment, or the management of health or social care systems or services on the basis of EU or EU Member State law or pursuant to a contract with a health professional, subject to the conditions and safeguards referred to in Article 9(3) of the GDPR;
     • The processing is necessary for public interest reasons in the area of public health, for example, protecting against serious cross-border threats to health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices, on the basis of EU or EU Member State law which provides for suitable and specific measures to safeguard the rights and freedoms of the data subject (in particular, professional secrecy); or
     • The processing is necessary for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes in accordance with Article 89(1) of the GDPR based on EU or EU Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection, and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.
2. Specified, Explicit, and Legitimate Purposes
   • The Company collects and processes the personal data set out in Part 21 of this Policy. This includes:
     • Personal data collected directly from data subjects
   • The Company only collects, processes, and holds personal data for the specific purposes set out in Part 21 of this Policy (or for other purposes expressly permitted by the GDPR).
   • Data subjects are kept informed at all times of the purpose or purposes for which the Company uses their personal data. Please refer to Part 12 for more information on keeping data subjects informed.
3. Adequate, Relevant, and Limited Data Processing

The Company will only collect and process personal data for and to the extent necessary for the specific purpose or purposes of which data subjects have been informed (or will be informed) as under Part 5, above, and as set out in Part 21, below.

1. Accuracy of Data and Keeping Data Up-to-Date
   • The Company shall ensure that all personal data collected, processed, and held by it is kept accurate and up-to-date. This includes, but is not limited to, the rectification of personal data at the request of a data subject, as set out in Part 14, below.
   • The accuracy of personal data shall be checked when it is collected and at regular intervals thereafter. If any personal data is found to be inaccurate or out-of-date, all reasonable steps will be taken without delay to amend or erase that data, as appropriate.
2. Data Retention
   • The Company shall not keep personal data for any longer than is necessary in light of the purpose or purposes for which that personal data was originally collected, held, and processed.
   • When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of it without delay.
3. Secure Processing

The Company shall ensure that all personal data collected, held, and processed is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction, or damage. Further details of the technical and organisational measures which shall be taken are provided in Parts 22 to 27 of this Policy.

1. Accountability and Record-Keeping
   • The Company’s Data Protection Officer is Keith Mansell (“The data Protection Officer.”)
   • The Data Protection Officer shall be responsible for overseeing the implementation of this Policy and for monitoring compliance with this Policy, the Company’s other data protection-related policies, and with the GDPR and other applicable data protection legislation.
   • The Company shall keep written internal records of all personal data collection, holding, and processing, which shall incorporate the following information:
     • The name and details of the Company, its Data Protection Officer, and any applicable third-party data processors;
     • The purposes for which the Company collects, holds, and processes personal data;
     • Details of the categories of personal data collected, held, and processed by the Company, and the categories of data subject to which that personal data relates;
     • Details of any transfers of personal data to non-EEA countries including all mechanisms and security safeguards;
     • Details of how long personal data will be retained by the Company (please refer to the Company’s Data Retention Policy); and
     • Detailed descriptions of all technical and organisational measures taken by the Company to ensure the security of personal data.
2. Data Protection Impact Assessments
   • The Company shall carry out Data Protection Impact Assessments for any and all new projects and/or new uses of personal data which involve the use of new technologies and the processing involved is likely to result in a high risk to the rights and freedoms of data subjects under the GDPR.
   • Data Protection Impact Assessments shall be overseen by the Data Protection Officer and shall address the following:
     • The type(s) of personal data that will be collected, held, and processed;
     • The purpose(s) for which personal data is to be used;
     • The Company’s objectives;
     • How personal data is to be used;
     • The parties (internal and/or external) who are to be consulted;
     • The necessity and proportionality of the data processing with respect to the purpose(s) for which it is being processed;
     • Risks posed to data subjects;
     • Risks posed both within and to the Company; and
     • Proposed measures to minimise and handle identified risks.
3. Keeping Data Subjects Informed
   • The Company shall provide the information set out in Part 12.2 to every data subject:
     • Where personal data is collected directly from data subjects, those data subjects will be informed of its purpose at the time of collection; and
     • Where personal data is obtained from a third party, the relevant data subjects will be informed of its purpose:
       1. if the personal data is used to communicate with the data subject, when the first communication is made; or
       2. if the personal data is to be transferred to another party, before that transfer is made; or
       3. as soon as reasonably possible and in any event not more than one month after the personal data is obtained.
     • The following information shall be provided:
       • Details of the Company including, but not limited to, the identity of its Data Protection Officer;
       • The purpose(s) for which the personal data is being collected and will be processed (as detailed in Part 21 of this Policy) and the legal basis justifying that collection and processing;
       • Where applicable, the legitimate interests upon which the Company is justifying its collection and processing of the personal data;
       • Where the personal data is not obtained directly from the data subject, the categories of personal data collected and processed;
       • Where the personal data is to be transferred to one or more third parties, details of those parties;
       • Where the personal data is to be transferred to a third party that is located outside of the European Economic Area (the “EEA”), details of that transfer, including but not limited to the safeguards in place (see Part 28 of this Policy for further details);
       • Details of data retention;
       • Details of the data subject’s rights under the GDPR;
       • Details of the data subject’s right to withdraw their consent to the Company’s processing of their personal data at any time;
       • Details of the data subject’s right to complain to the Information Commissioner’s Office (the “supervisory authority” under the GDPR);
       • Where applicable, details of any legal or contractual requirement or obligation necessitating the collection and processing of the personal data and details of any consequences of failing to provide it; and
       • Details of any automated decision-making or profiling that will take place using the personal data, including information on how decisions will be made, the significance of those decisions, and any consequences.
4. Data Subject Access
   • Data subjects may make subject access requests (“SARs”) at any time to find out more about the personal data which the Company holds about them, what it is doing with that personal data, and why.
   • Data subjects wishing to make a SAR may do so in writing, using the Company’s Subject Access Request Form, or other written communication. SARs should be addressed to the Company’s Data Protection Officer
   • Responses to SARs shall normally be made within one month of receipt, however this may be extended by up to two months if the SAR is complex and/or numerous requests are made. If such additional time is required, the data subject shall be informed.
   • All SARs received shall be handled by the Company’s Data Protection Officer or by a named Company Director only.
   • The Company does not charge a fee for the handling of normal SARs. The Company reserves the right to charge reasonable fees for additional copies of information that has already been supplied to a data subject, and for requests that are manifestly unfounded or excessive, particularly where such requests are repetitive.
5. Rectification of Personal Data
   • Data subjects have the right to require the Company to rectify any of their personal data that is inaccurate or incomplete.
   • The Company shall rectify the personal data in question, and inform the data subject of that rectification, within one month of the data subject informing the Company of the issue. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed.
   • In the event that any affected personal data has been disclosed to third parties, those parties shall be informed of any rectification that must be made to that personal data.
6. Erasure of Personal Data
   • Data subjects have the right to request that the Company erases the personal data it holds about them in the following circumstances:
     • It is no longer necessary for the Company to hold that personal data with respect to the purpose(s) for which it was originally collected or processed;
     • The data subject wishes to withdraw their consent to the Company holding and processing their personal data;
     • The data subject objects to the Company holding and processing their personal data (and there is no overriding legitimate interest to allow the Company to continue doing so) (see Part 18 of this Policy for further details concerning the right to object);
     • The personal data has been processed unlawfully;
     • The personal data needs to be erased in order for the Company to comply with a particular legal obligation
   • Unless the Company has reasonable grounds to refuse to erase personal data, all requests for erasure shall be complied with, and the data subject informed of the erasure, within one month of receipt of the data subject’s request. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed.
   • In the event that any personal data that is to be erased in response to a data subject’s request has been disclosed to third parties, those parties shall be informed of the erasure (unless it is impossible or would require disproportionate effort to do so).
7. Restriction of Personal Data Processing
   • Data subjects may request that the Company ceases processing the personal data it holds about them. If a data subject makes such a request, the Company shall retain only the amount of personal data concerning that data subject (if any) that is necessary to ensure that the personal data in question is not processed further.
   • In the event that any affected personal data has been disclosed to third parties, those parties shall be informed of the applicable restrictions on processing it (unless it is impossible or would require disproportionate effort to do so).
8. Data Portability
   • The Company processes personal data using automated means.
   • Where data subjects have given their consent to the Company to process their personal data in such a manner, or the processing is otherwise required for the performance of a contract between the Company and the data subject, data subjects have the right, under the GDPR, to receive a copy of their personal data and to use it for other purposes (namely transmitting it to other data controllers).
   • To facilitate the right of data portability, the Company shall make available all applicable personal data to data subjects in the following format:
     • A full download of data held on internal system;
   • Where technically feasible, if requested by a data subject, personal data shall be sent directly to the required data controller.
   • All requests for copies of personal data shall be complied with within one month of the data subject’s request. The period can be extended by up to two months in the case of complex or numerous requests. If such additional time is required, the data subject shall be informed.
9. Objections to Personal Data Processing
   • Data subjects have the right to object to the Company processing their personal data based on legitimate interests, direct marketing (including profiling)
   • Where a data subject objects to the Company processing their personal data based on its legitimate interests, the Company shall cease such processing immediately, unless it can be demonstrated that the Company’s legitimate grounds for such processing override the data subject’s interests, rights, and freedoms, or that the processing is necessary for the conduct of legal claims.
   • Where a data subject objects to the Company processing their personal data for direct marketing purposes, the Company shall cease such processing immediately.
10. Data Security – Transferring Personal Data and Communications

The Company shall ensure that the following measures are taken with respect to all communications and other transfers involving personal data:

• Personal data may be transmitted over secure networks only; transmission over unsecured networks is not permitted in any circumstances;
• Personal data contained in the body of an email, whether sent or received, should be copied from the body of that email and stored securely. The email itself should be deleted. All temporary files associated therewith should also be deleted
• Where personal data is to be sent by facsimile transmission the recipient should be informed in advance of the transmission and should be waiting by the fax machine to receive the data;
• Where personal data is to be transferred in hardcopy form it should be passed directly to the recipient

1. Data Security – Storage

The Company shall ensure that the following measures are taken with respect to the storage of personal data:

• All electronic copies of personal data should be stored securely using passwords and data encryption;
• All hardcopies of personal data, along with any electronic copies stored on physical, removable media should be stored securely in a locked box, drawer, cabinet, or similar;
• All personal data stored electronically should be backed up
• No personal data should be stored on any mobile device (including, but not limited to, laptops, tablets, and smartphones), whether such device belongs to the Company or otherwise
• No personal data should be transferred to any device personally belonging to an employee and personal data may only be transferred to devices belonging to agents, contractors, or other parties working on behalf of the Company where the party in question has agreed to comply fully with the letter and spirit of this Policy and of the GDPR (which may include demonstrating to the Company that all suitable technical and organisational measures have been taken).

1. Data Security – Disposal

When any personal data is to be erased or otherwise disposed of for any reason (including where copies have been made and are no longer needed), it should be securely deleted and disposed of.

1. Data Security – Use of Personal Data

The Company shall ensure that the following measures are taken with respect to the use of personal data:

• No personal data may be shared informally and if an employee, agent, sub-contractor, or other party working on behalf of the Company requires access to any personal data that they do not already have access to, such access should be formally requested from the Data Protection Officer or a named Director of the company only;
• No personal data may be transferred to any employees, agents, contractors, or other parties, whether such parties are working on behalf of the Company or not, without the authorisation of from the Data Protection Officer or a named Director of the company only.
• Personal data must be handled with care at all times and should not be left unattended or on view to unauthorised employees, agents, sub-contractors, or other parties at any time;
• If personal data is being viewed on a computer screen and the computer in question is to be left unattended for any period of time, the user must lock the computer and screen before leaving it; and
• Where personal data held by the Company is used for marketing purposes, it shall be the responsibility of from the Data Protection Officer or a named Director of the company only to ensure that the appropriate consent is obtained and that no data subjects have opted out, whether directly or via a third-party service such as the TPS.

1. Data Security – IT Security

The Company shall ensure that the following measures are taken with respect to IT and information security:

• All passwords used to protect personal data should be changed regularly and should not use words or phrases that can be easily guessed or otherwise compromised. All passwords must contain a combination of uppercase and lowercase letters, numbers, and symbols.
• Under no circumstances should any passwords be written down or shared between any employees, agents, contractors, or other parties working on behalf of the Company, irrespective of seniority or department. If a password is forgotten, it must be reset using the applicable method. IT staff do not have access to passwords;
• All software (including, but not limited to, applications and operating systems) shall be kept up-to-date. The Company’s IT staff shall be responsible for installing any and all security-related updates after the updates are made available by the publisher or manufacturer

1. Organisational Measures

The Company shall ensure that the following measures are taken with respect to the collection, holding, and processing of personal data:

• All employees, agents, contractors, or other parties working on behalf of the Company shall be made fully aware of both their individual responsibilities and the Company’s responsibilities under the GDPR and under this Policy, and shall be provided with a copy of this Policy;
• Only employees, agents, sub-contractors, or other parties working on behalf of the Company that need access to, and use of, personal data in order to carry out their assigned duties correctly shall have access to personal data held by the Company;
• All employees, agents, contractors, or other parties working on behalf of the Company handling personal data will be appropriately trained to do so;
• All employees, agents, contractors, or other parties working on behalf of the Company handling personal data will be appropriately supervised;
• All employees, agents, contractors, or other parties working on behalf of the Company handling personal data shall be required and encouraged to exercise care, caution, and discretion when discussing work-related matters that relate to personal data, whether in the workplace or otherwise;
• Methods of collecting, holding, and processing personal data shall be regularly evaluated and reviewed;
• All personal data held by the Company shall be reviewed periodically, as set out in the Company’s Data Retention Policy;
• The performance of those employees, agents, contractors, or other parties working on behalf of the Company handling personal data shall be regularly evaluated and reviewed;
• All employees, agents, contractors, or other parties working on behalf of the Company handling personal data will be bound to do so in accordance with the principles of the GDPR and this Policy by contract;
• All agents, contractors, or other parties working on behalf of the Company handling personal data must ensure that any and all of their employees who are involved in the processing of personal data are held to the same conditions as those relevant employees of the Company arising out of this Policy and the GDPR; and
• Where any agent, contractor or other party working on behalf of the Company handling personal data fails in their obligations under this Policy that party shall indemnify and hold harmless the Company against any costs, liability, damages, loss, claims or proceedings which may arise out of that failure.

1. Transferring Personal Data to a Country Outside the EEA
   • The Company may from time to time transfer (‘transfer’ includes making available remotely) personal data to countries outside of the EEA.
   • The transfer of personal data to a country outside of the EEA shall take place only if one or more of the following applies:
     • The transfer is to a country, territory, or one or more specific sectors in that country (or an international organisation), that the European Commission has determined ensures an adequate level of protection for personal data;
     • The transfer is to a country (or international organisation) which provides appropriate safeguards in the form of a legally binding agreement between public authorities or bodies; binding corporate rules; standard data protection clauses adopted by the European Commission; compliance with an approved code of conduct approved by a supervisory authority (e.g. the Information Commissioner’s Office); certification under an approved certification mechanism (as provided for in the GDPR); contractual clauses agreed and authorised by the competent supervisory authority; or provisions inserted into administrative arrangements between public authorities or bodies authorised by the competent supervisory authority;
     • The transfer is made with the informed consent of the relevant data subject(s);
     • The transfer is necessary for the performance of a contract between the data subject and the Company (or for pre-contractual steps taken at the request of the data subject);
     • The transfer is necessary for important public interest reasons;
     • The transfer is necessary for the conduct of legal claims;
     • The transfer is necessary to protect the vital interests of the data subject or other individuals where the data subject is physically or legally unable to give their consent; or
     • The transfer is made from a register that, under UK or EU law, is intended to provide information to the public and which is open for access by the public in general or otherwise to those who are able to show a legitimate interest in accessing the register.
2. Data Breach Notification
   • All personal data breaches must be reported immediately to the Company’s Data Protection Officer.
   • If a personal data breach occurs and that breach is likely to result in a risk to the rights and freedoms of data subjects (e.g. financial loss, breach of confidentiality, discrimination, reputational damage, or other significant social or economic damage), the Data Protection Officer must ensure that the Information Commissioner’s Office is informed of the breach without delay, and in any event, within 72 hours after having become aware of it.
   • In the event that a personal data breach is likely to result in a high risk (that is, a higher risk than that described under Part 29.2) to the rights and freedoms of data subjects, the Data Protection Officer must ensure that all affected data subjects are informed of the breach directly and without undue delay.
   • Data breach notifications shall include the following information:
     • The categories and approximate number of data subjects concerned;
     • The categories and approximate number of personal data records concerned;
     • The name and contact details of the Company’s data protection officer (or other contact point where more information can be obtained);
     • The likely consequences of the breach;
     • Details of the measures taken, or proposed to be taken, by the Company to address the breach including, where appropriate, measures to mitigate its possible adverse effects.
3. Implementation of Policy

This Policy shall be deemed effective as of 25th May 2018. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.

Einleitung

Diese Richtlinie legt fest, wie wir Ihre persönlichen Daten erfassen, verarbeiten und speichern, wenn Sie unseren Online-Shop besuchen oder uns anderweitig persönliche Daten zur Verfügung stellen. Wir sind Kaizen Ticketing Solutions LTD, 459b Green Lanes, London, N13 4BS. Wir sind der Datenverantwortliche für Ihre persönlichen Daten.

Diese Richtlinie betrifft Ihre gesetzlichen Rechte und Pflichten, daher lesen Sie sie bitte sorgfältig durch. Wenn Sie Fragen haben, kontaktieren Sie uns bitte per E-Mail oder rufen Sie uns unter 0208 858 0709 an.

Erfasste persönliche Daten

Wir erfassen, verarbeiten, speichern und verwenden persönliche Daten, wenn Sie ein Ticket buchen oder ein Merchandise-Artikel kaufen, einschließlich Ihres Namens, Ihrer Adresse und Ihrer E-Mail-Adresse sowie Zahlungsinformationen. Wir können auch persönliche Daten erfassen, die Sie uns über andere Personen geben, wenn Sie sie für die Teilnahme an einer Veranstaltung registrieren. Sie stimmen zu, dass Sie jede andere Person, deren persönliche Daten Sie uns zur Verfügung stellen, über diesen Datenschutzhinweis informiert haben und, falls erforderlich, deren Zustimmung eingeholt haben, damit wir ihre persönlichen Daten gemäß dieser Richtlinie rechtmäßig verarbeiten können.

Alle persönlichen Daten, die Sie uns zur Verfügung stellen, müssen wahr, vollständig und genau sein. Wenn Sie uns ungenaue oder falsche Daten zur Verfügung stellen und wir einen Identitätsbetrug vermuten, werden wir dies aufzeichnen.

Sie müssen uns keine persönlichen Daten zur Verfügung stellen, um unseren Online-Shop zu besuchen. Wir können jedoch weiterhin die im Abschnitt Automatisch erfasste Daten dieser Richtlinie festgelegten Informationen und Marketingkommunikationen gemäß dem Abschnitt Marketingkommunikationen dieser Richtlinie erfassen.

Wenn Sie uns per E-Mail oder Post kontaktieren, können wir eine Aufzeichnung der Korrespondenz aufbewahren und wir können auch jedes Telefongespräch, das wir mit Ihnen führen, aufzeichnen.

Automatisch erfasste Daten

Wenn Sie unseren Online-Shop besuchen, erfassen und speichern wir oder Dritte in unserem Auftrag automatisch Informationen über Ihr Gerät und Ihre Aktivitäten. Diese Informationen können umfassen (a) die eindeutige ID-Nummer Ihres Computers oder eines anderen Geräts; (b) technische Informationen über Ihr Gerät wie Gerätetyp, Webbrowser oder Betriebssystem; (c) Ihre Präferenzen und Einstellungen wie Zeitzone und Sprache; und (d) statistische Daten über Ihre Browsing-Aktionen und -Muster. Wir erfassen diese Informationen mithilfe von Cookies gemäß dem Abschnitt Cookies dieser Richtlinie und verwenden die gesammelten Informationen anonym, um unseren Online-Shop und die von uns bereitgestellten Dienstleistungen zu verbessern sowie für Analyse- und Forschungszwecke.

Marketingkommunikationen

Wenn Sie sich dafür entscheiden, Marketingkommunikationen von uns zu erhalten, stimmen Sie der Verarbeitung Ihrer Daten zu, um Ihnen solche Kommunikationen zu senden, die Newsletter, Blogbeiträge, Umfragen und Informationen über neue Veranstaltungen umfassen können. Wir behalten eine Aufzeichnung Ihrer Zustimmung.

Sie können sich jederzeit entscheiden, keine Marketingkommunikationen mehr zu erhalten, indem Sie uns per E-Mail kontaktieren, auf Abbestellen in einer Marketing-E-Mail klicken oder Ihre Präferenzen in Ihrem Online-Konto aktualisieren. Wenn Sie sich von Marketingkommunikationen abmelden, kann es bis zu 5 Werktage dauern, bis Ihre neuen Präferenzen wirksam werden. Wir werden daher Ihre persönlichen Daten in unseren Aufzeichnungen für Marketingzwecke aufbewahren, bis Sie uns mitteilen, dass Sie keine Marketing-E-Mails mehr von uns erhalten möchten.

Rechtmäßige Verarbeitung Ihrer persönlichen Daten

Wir verwenden Ihre persönlichen Daten, um unsere vertragliche Verpflichtung zu erfüllen, Ihnen die Tickets für eine von Ihnen gebuchte Veranstaltung oder die von Ihnen bestellten Merchandise-Artikel zu liefern, einschließlich der Kontaktaufnahme mit Ihnen bezüglich Informationen zur Veranstaltung oder zu Merchandise-Artikeln und zur Bearbeitung von Fragen, Kommentaren oder Beschwerden, die Sie in Bezug auf die Veranstaltung oder Merchandise-Artikel haben.

Wir können Ihre persönlichen Daten auch für unsere berechtigten Interessen verwenden, einschließlich der Bearbeitung von Kundenanfragen, der Durchsetzung der Bedingungen einer anderen Vereinbarung zwischen uns, für regulatorische und rechtliche Zwecke (zum Beispiel Geldwäschebekämpfung), für Prüfungszwecke und um Sie über Änderungen dieser Richtlinie zu informieren.

Mit wem teilen wir Ihre Daten?

Wir können Ihre persönlichen Daten mit Dienstleistern, Subunternehmern und Agenten teilen, die wir möglicherweise beauftragen, um Funktionen in unserem Namen und gemäß unseren Anweisungen auszuführen, einschließlich Zahlungsanbietern, E-Mail-Kommunikationsanbietern, IT-Dienstleistern, Buchhaltern, Wirtschaftsprüfern und Anwälten.

Unter bestimmten Umständen müssen wir Ihre persönlichen Daten gemäß geltenden Gesetzen und/oder Vorschriften offenlegen, zum Beispiel im Rahmen von Geldwäschebekämpfungsprozessen oder zum Schutz der Rechte, des Eigentums oder der Sicherheit Dritter.

Wir können Ihre persönlichen Daten auch im Zusammenhang mit oder während Verhandlungen über eine Fusion, einen Verkauf von Vermögenswerten, eine Konsolidierung oder Umstrukturierung, eine Finanzierung oder eine Übernahme unseres gesamten oder eines Teils unseres Geschäfts durch oder in ein anderes Unternehmen teilen.

Wo wir Ihre persönlichen Daten speichern und verarbeiten

Einige oder alle Ihrer persönlichen Daten können aus verschiedenen Gründen außerhalb der Europäischen Union (EU) gespeichert oder übertragen werden, zum Beispiel, wenn unser E-Mail-Server in einem Land außerhalb der EU liegt oder wenn einer unserer Dienstleister oder deren Server außerhalb der EU ansässig ist. Wir werden Ihre persönlichen Daten nur an Organisationen übertragen, die angemessene Schutzmaßnahmen in Bezug auf Ihre persönlichen Daten getroffen haben.

Cookies

Ein Cookie ist eine kleine Textdatei, die eine eindeutige Identifikationsnummer enthält und (über Ihren Browser) von einer Website auf die Festplatte Ihres Computers übertragen wird. Das Cookie identifiziert Ihren Browser, lässt jedoch keine Website persönliche Daten über Sie wissen, wie Ihren Namen und/oder Ihre Adresse. Diese Dateien werden dann von Websites verwendet, um zu erkennen, wann Benutzer diese Website erneut besuchen.

Unser Online-Shop verwendet Cookies, damit wir Sie bei Ihrer Rückkehr erkennen und Ihre Einstellungen und Präferenzen personalisieren können. Die meisten Browser sind zunächst so eingestellt, dass sie Cookies akzeptieren. Sie können Ihre Browsereinstellungen ändern, um entweder benachrichtigt zu werden, wenn Sie ein Cookie erhalten, oder um die Annahme von Cookies abzulehnen. Bitte beachten Sie, dass unser Online-Shop möglicherweise nicht effizient funktioniert, wenn Sie die Annahme von Cookies ablehnen.

Wir verwenden auch Google Analytics, um zu überwachen, wie der Online-Shop genutzt wird. Google Analytics sammelt Informationen anonym und erstellt Berichte mit Informationen wie der Anzahl der Besuche im Online-Shop, woher die Besucher im Allgemeinen kamen, wie lange sie auf der Website blieben und welche Seiten sie besuchten. Google Analytics platziert mehrere dauerhafte Cookies auf der Festplatte Ihres Computers. Diese sammeln keine persönlichen Daten. Wenn Sie dem nicht zustimmen, können Sie dauerhafte Cookies in Ihrem Browser deaktivieren. Dadurch wird verhindert, dass Google Analytics Ihre Besuche protokolliert.

Sicherheit

Wir werden Ihre persönlichen Daten in einer Weise verarbeiten, die eine angemessene Sicherheit der persönlichen Daten gewährleistet, einschließlich Schutz vor unbefugter oder unrechtmäßiger Verarbeitung und vor versehentlichem Verlust, Zerstörung oder Beschädigung, unter Verwendung geeigneter technischer oder organisatorischer Maßnahmen. Alle Informationen, die Sie uns zur Verfügung stellen, werden auf unseren sicheren Servern gespeichert. Alle Zahlungstransaktionen werden mit SSL-Technologie verschlüsselt.

Wenn wir Ihnen ein Passwort gegeben haben oder Sie ein Passwort gewählt haben, sind Sie dafür verantwortlich, dieses Passwort vertraulich zu behandeln.

Sie erkennen jedoch an, dass kein System vollständig sicher sein kann. Daher, obwohl wir diese Schritte unternehmen, um Ihre persönlichen Daten zu sichern, versprechen wir nicht, dass Ihre persönlichen Daten immer vollständig sicher bleiben.

Ihre Rechte

Sie haben das Recht, von uns eine Kopie der persönlichen Daten zu erhalten, die wir über Sie gespeichert haben, und von uns zu verlangen, Fehler in den persönlichen Daten zu korrigieren, wenn diese ungenau oder unvollständig sind. Sie haben auch jederzeit das Recht, von uns zu verlangen, dass wir Ihre persönlichen Daten löschen. Um diese Rechte oder andere Rechte, die Sie gemäß geltendem Recht haben, auszuüben, kontaktieren Sie uns bitte per E-Mail.

Bitte beachten Sie, dass wir uns das Recht vorbehalten, eine Verwaltungsgebühr zu erheben, wenn Ihre Anfrage offensichtlich unbegründet oder übermäßig ist.
Wenn Sie Beschwerden in Bezug auf diese Richtlinie oder anderweitig in Bezug auf unsere Verarbeitung Ihrer persönlichen Daten haben, sollten Sie die britische Aufsichtsbehörde kontaktieren: den Information Commissioner (www.ico.org.uk).

Unser Online-Shop kann Links zu anderen interessanten Websites enthalten. Sobald Sie diese Links verwendet haben, um unsere Website zu verlassen, sollten Sie beachten, dass wir keine Kontrolle über diese andere Website haben. Daher können wir nicht für den Schutz und die Privatsphäre von Informationen verantwortlich sein, die Sie beim Besuch solcher Websites bereitstellen, und solche Websites unterliegen nicht dieser Richtlinie. Sie sollten Vorsicht walten lassen und die für die betreffende Website geltende Datenschutzerklärung prüfen.

Aufbewahrung

Wenn Sie sich bei uns registrieren, werden wir Ihre persönlichen Daten aufbewahren, bis Sie Ihr Konto schließen.
Wenn Sie Marketingkommunikationen von uns erhalten, werden wir Ihre persönlichen Daten aufbewahren, bis Sie sich von solchen Kommunikationen abmelden.
Wenn Sie anderweitig eine Buchung bei uns vorgenommen oder uns mit einer Frage oder einem Kommentar kontaktiert haben, werden wir Ihre persönlichen Daten 48 Monate nach einem solchen Kontakt aufbewahren, um auf weitere Anfragen, die Sie möglicherweise haben, zu antworten.

Allgemeines

Wenn eine Bestimmung dieser Richtlinie von einem zuständigen Gericht für ungültig oder nicht durchsetzbar gehalten wird, wird diese Bestimmung so ausgelegt, dass sie die Absichten der Parteien so weit wie möglich widerspiegelt, und alle anderen Bestimmungen bleiben in vollem Umfang in Kraft und wirksam.

Diese Richtlinie unterliegt dem Recht von England und Wales und wird in Übereinstimmung mit diesem ausgelegt, und Sie stimmen zu, sich der ausschließlichen Gerichtsbarkeit der englischen Gerichte zu unterwerfen.
Wir können die Bedingungen dieser Richtlinie von Zeit zu Zeit ändern. Sie sind dafür verantwortlich, diese Richtlinie regelmäßig zu überprüfen, damit Sie über Änderungen informiert sind. Wenn Sie unseren Online-Shop weiterhin nutzen, nachdem wir angegeben haben, dass die Änderungen wirksam werden, haben Sie die Änderungen akzeptiert.